Known Issues
Issue
Students may have issues accessing course content in the Canvas Student app. Those issues include:
- A ‘User authentication' error is displayed, even after logging on.
- Modules that are visible when logged on to CarmenCanvas using a web browser are not visible in the Student app.
- Inability to load some or all courses that they should have access to.
This problem is caused by a lack of compatibility between the Canvas Student app and Ohio State’s login methods.
Workaround
The Canvas Student app has an option to log in by scanning a QR code. Logging in with a QR code fixes many issues in the Canvas Student app and provides the optimal user experience. Students will need to use a second device (computer, smartphone, tablet) to access the QR code in Carmen in a web browser.
- Ensure your operating system and the Canvas Student app are both up to date. It also helps to restart your mobile device.
- In a web browser on a second device, log in to Carmen and access your QR code.
- On your mobile device, log out of the Canvas Student app, then click on the QR Login option below the Find my school button.
- Click Next on the pop-up that appears, then use the mobile device to scan the QR code displayed on your computer.
If you still have issues, take a screenshot of the error and email it with a brief description to carmen@osu.edu.