Issue
CarmenCanvas integrates with many external tools, such as Mediasite, CarmenZoom, Microsoft 365, publisher content, and more. All of these require third-party cookies to load inside of Carmen, but sometimes browser security settings are configured to block third-party cookies. Blocked cookies are the primary reason certain tools in Canvas do not load for some users. Listed below are steps for allowing third-party cookies from specific sites across various popular Internet browsers.
Workaround
Google Chrome
- On your computer, open Google Chrome.
At the top right, click More
and then Settings.
- Click Privacy and security, then Third-party cookies.
- Under Customized behaviors, click Add next to Allowed to use third-party cookies.
- Enter osu.instructure.com
- Select Add.
Microsoft Edge
- On your computer, open Microsoft Edge.
At the top right, click Settings and more
and then Settings.
- Click Privacy, search, and services.
- Under Tracking prevention, select Exceptions.
- Select Add a site
- Enter osu.instructure.com
- Select Add.
Firefox
- On your computer, open Firefox.
At the top right, click Open application menu
and then Settings.
- Click Privacy & Security.
- Under Enhanced Tracking Protection, click Manage Exceptions.
- Enter osu.instructure.com and then click Add Exception.
- Select Save Changes.
Safari
The Safari browser does not provide an option to allow third-party cookies from specific sites. Instead, Safari users must go to Preferences and then to the Privacy tab and opt whether or not to block all cookies. Changing this setting affects Safari's treatment of cookies on all sites. Using a browser besides Safari is recommended when using a tool that is integrated with Canvas.
Mobile Devices
The steps you need to take will vary depending on what mobile device you are using, and which apps you are using to access CarmenCanvas. You will need to check the app’s settings for an option that references cross-site tracking.
Cross-site tracking is required for accessing embedded tools in CarmenCanvas, so you need to allow that in your app of choice. If you see an option to prevent cross-site tracking, turn that setting off. If you see an option to allow cross-site tracking, turn that setting on.
If you need assistance with adjusting your settings, or still have issues after changing your settings, please contact the eLearning support team at carmen@osu.edu.