Teaching & Learning Resource Center

Installing Proctorio

How it Works

Proctorio requires Google Chrome and you need to install the Proctorio extension (see directions below). Proctorio is active when you log in to the exam and is gone when you log out.

During the exam, Proctorio uses your webcam and microphone to capture your movements and sends the data to your instructor for review. Proctorio will flag activity that might not be allowed. Your instructor will then be able to review the video and data to decide if any action is necessary.

What You'll Need

  • A computer (Windows/Mac computer or laptop). You cannot take the exams from mobile devices (iPhone, iPad, Android device, etc).
  • Webcam (internal or external)
  • Microphone (internal or external)
  • BuckID - If your instructor requires the identity verification step for your exam, use your BuckID not your driver's license or other photo ID.
  • Google Chrome
  • Proctorio Chrome Extension

Due to the security protocols on the Ohio State Medical Center network, Proctorio is not available while utilizing the Ohio State Medical Center network. Instead, Ohio State Wireless has been deployed across all Medical Center facilities. Those using Proctorio in Ohio State Medical Center facilities should connect to Ohio State Wireless before using the tool.

Proctorio walks you through the process as you're taking the exam, so you do not need to refer to any instructions while you're using Proctorio.

Step 1: Installing Google Chrome

To install Chrome on your computer, visit this url: https://www.google.com/intl/en/chrome/browser/

Do not use Internet Explorer, Edge, Firefox, or Safari to access Proctorio; they are not supported.

Step 2: Installing the Proctorio Extension

Proctorio also requires an app extension that needs to be added to Chrome. You only need to do this once.

  1. Navigate to https://getproctorio.com/
  2. Click the link under Install Proctorio Chrome Extension.
  3. Click Add extension.

Proctorio has been added!

Get Help

Proctorio provides 27/7 help via phone and chat.

Phone: (866)-948-9087

While the Resource Center provides documentation about getting started with Proctorio, users can access additional help materials through the Proctorio extension.

In order to access the Proctorio Help and Support Center and 24/7 Live Chat, users must:

  • Be using Chrome
  • Have the Proctorio Chrome extension installed
  • Must be in a CarmenCanvas course in which Proctorio has been enabled

To access the help information and Live Chat:

  1. Click on the Proctorio Chrome extension icon.
  2. Click Live Chat to speak to a Proctorio representative.
  3. Click Help and Support Center for videos and step-by-step guides.
    Proctorio Live Chat and Help Support Center

Contact the eLearning Support team at carmen@osu.edu for additional assistance with Proctorio.