Teaching & Learning Resource Center

CarmenZoom Live Transcriptions

Zoom’s Live Transcription option provides robot transcription services, which enables live automatic speech-to-text captioning in Zoom Meetings and Webinars. This feature is enabled by the host of the meeting or webinar once it begins. Participants will not see the Live Transcript option unless the meeting host enables it.   

UX Tip

This feature does not replace the need for auto transcription for a cloud recording. The Live Transcription and Auto Transcription for cloud recordings are separate processes. Live captioning can be turned on for live events and the auto transcription option should remain enabled to provide auto-captioning for cloud recordings.  

Under Ohio State’s digital accessibility policy accurate captioning of live online events is required by our Minimum Digital Accessibility Standards unless the event has an approved accommodation-based exception request. The use of Zoom live transcription tool is allowed under the following circumstances:

  • Online meetings and calls that are a routine part of conducting university business and for which no accommodations request has been received.  

  • For class meetings of courses in the Ohio State course catalog  

  • For registered student organization events when not run in partnership with a campus college, department, center, or office when no accommodations request has been received  

  • For continuing education or other professional development programs that provide continuing education credits from a recognized professional association or other formal CEU granting programs offered by Ohio State. Registration must close at least 5 business days prior to the start of the CE program.   

Events falling into one of the above categories may supply live transcriptions via CarmenZoom without the need for an exception request. 

Caution

Such events must publish an accommodation statement providing attendees with contact information to request live captioning or other accommodations. Suggested language is published in the Captioning FAQ

Events outside of the categories listed above may be able to follow a similar pattern that makes use of automated live transcriptions and an accommodation statement. Such events must have an approved accommodation-based exception to operate in this way. 

Questions about this guidance should be directed to the Digital Accessibility Center ataccessibility@osu.edu

Enable Live Transcriptions for your account 
  1. Sign in to the CarmenZoom web portal. 

  1. In the navigation menu, click Settings

  1. Under the Meeting tab, navigate to the In Meeting (Advanced) section and verify that the Closed Captioning setting is enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change. 

  2. Click the checkbox for Enable live transcription service to show the transcript option on the side panel in a meeting.    

  3. Click Save

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    Toggle ON Closed Captioning, then check Enable live transcription service to show transcript on the side panel in-meeting and Save

You also have the ability to disable Save Transcript. Next to Save Captions, click the toggle off if you do not want participants to have the ability to save the live transcripts.

Enable Live Transcriptions as a Host in a Meeting or Webinar 
  1. At the bottom of the Zoom Toolbar, click Live Transcript.

  1. When the Live Transcription menu opens, click Enable Auto-Transcription.  

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    Enable auto-transcription in meeting as a host
    UX Tip

    If the meeting is being recorded, and you have enabled Live Transcript, you will receive a copy of the transcript in the same location as your recorded meeting.

  1. To turn off Live Transcription: from the Live Transcript menu, click Disable Auto-Transcription

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    Disable Auto-Transcription

 

View Live Transcriptions as a Host 

Once you have enabled Live Transcription you can view and adjust the captions on your own screen.

  1. Click the arrow to the right of the Closed Captions symbol to choose a transcript option.
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    Click arrow next to Live Transcript to see options
  • Show Subtitles displays subtitles on the screen.  

  • View Full Transcript displays subtitles in real time with both the speaker's name and a time-stamp within the transcript window.  

  • Subtitle Settings will open a window where you can adjust the font size of both the subtitles and the chat window. 

View Live Transcriptions as a Participant

If the Host has enabled Live Transcription, participants will be able to view captions automatically. Participants have the ability to change how they view the automated transcription, or they can hide it. 

  1. Click Live Transcript to choose a transcript option. 

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    Click live transcript to view options
  • Hide Subtitles removes the subtitles on the screen. 

  • View Full Transcript displays subtitles in real time with both the speaker's name and a time-stamp within the transcript window. 

  • Subtitle Settings will open a window where you can adjust the font size of both the subtitles and the chat window. 

  1. If you would like a copy of the transcript, click View Full Transcript, then ​​​​​​Save Transcript. A copy of the transcript will be downloaded to your device.  

    Note: The transcript saves up to the moment of clicking Save Transcript. We recommend you click Save Transcript just before the meeting ends to ensure you have the transcript from the entire meeting. This option may not be available if the host has disabled this feature.  

Tips for using Live Transcription

Use an External Microphone:  An external microphone/headset provides better audio quality and, therefore, more accurately matches what is being said.  

Speak Slowly: Speaking slowly enables a more accurate match to what is being said and allows others to follow the automatic transcript or subtitles.  

Take Turns/Pause Before Speaking: Zoom's active speaker tracking is used to identify the speaker. When another individual begins speaking, it can take a second or two before Zoom updates the transcript to identify the new speaker. 

Monitor the Participants Panel for the Go Slower function: Zoom's Participants panel displays all attendees and shows any nonverbal feedback the attendees provide. When using automatic live transcription, consider keeping the Participants panel open to see if attendees are indicating they need speakers to Go Slower.