Issue
Students may see an error message when they try to submit a file for an assignment. This happens most often in assignments with restricted file types but has happened with other submissions as well.
Canvas is actively investigating solutions to this issue, but a timeline is not yet available.
Workaround
Instructors
To fix this issue for the time being, instructors can either disable the Restrict Upload File Types setting in the assignment, or refrain from enabling it in the first place.
Students
If a student encounters an error while trying to upload a file for an assignment submission, they can use their OneDrive account to circumvent the issue.
- Go to https://office365.osu.edu and click Log in to Microsoft 365.
- Enter your OSU email address and click Next.
- Enter the password for your email account and click Sign in. Authenticate with Duo if prompted.
- Once the Office 365 landing page loads, look to the icons on the left side of the page. Click on the cloud icon for OneDrive.
- Upload your submission files, it does not matter where you place it in your files, nor what permissions it's given.
- Return to your assignment in Carmen. Instead of clicking on the Upload File box, click the More Options button just below it.
- Click on the Office365 tab in the window that pops up (log in if prompted), check the box next to your file and click Attach File.
- Once the file has uploaded, click Submit.
Occasionally the errors persist even after following the above steps. If that happens, access the assignment from a separate device and repeat steps 7 & 8. If the error persists after that and time allows, wait 24-hours and try again.