If you are trying to upload or change your profile picture in CarmenCanvas but nothing is happening, you may have reached your 100 MB file storage limit.
To view files and see how much of your storage you've used, see the our Carmen Files page.
We recommend downloading and backing up your files to OneDrive or another storage tool, then deleting some of your files to free up space.
See the Carmen File Quotas guide for more information on file storage limits. A common place to check for unnecessary files is in your Conversations folder under your personal files folder.