Below are answers to frequently asked questions and important reminders for students and instructors to prepare for the start of term.
Students
Is this your first semester?
Check out the Getting Started with Carmen for Students guide and see below for helpful start of term reminders!
Why can't I see my course in Carmen?
- Just added the course today? Added or dropped courses process overnight. Check back tomorrow to see any courses you added today.
- Not Generated? Your instructor decides if and when to use Carmen; please check with your instructor if you do not see your class in your list of courses.
- Unpublished? Your instructors decide when to make content available to you; please check with your instructor.
- Wrong section number? If the course section is different than what you registered for, your instructor might have merged your section with another course they are teaching. Check out more on merged courses.
- Seeing your previous courses? Check your filters on the right side of your Carmen landing page to select the correct term. Still not seeing your course in Carmen? Double-check your course enrollment in BuckeyeLink. Go to MyBuckeyeLink and click “My Class Schedule” in the top left corner. Ensure that the “Status” box says “Enrolled.” If it says Dropped, or Waitlisted, or the course is not on your “My Class Schedule” page at all, contact your academic advisor.
- Using the Canvas mobile app? Courses are only visible within the Canvas mobile app once the course is Created and Published by the instructor. Learn more about your course list.
- Missing published courses in the Canvas mobile app? If a course is showing as published on your Carmen landing page, but is not showing up in your Canvas mobile app, log out of your mobile app and log back in with the QR code option.
Organize your Courses on the CarmenCanvas Dashboard
- Update your favorite courses in Carmen so only your current courses appear in your course list.
- Create nicknames to shorten the course titles, which will then appear throughout Carmen.
Don't Forget!
- Update your notification preferences so you do not miss any important course messages or announcements.
- Set up at least two ways to use BuckeyePass.
- Log into CarmenZoom at carmenzoom.osu.edu prior to joining or hosting Zoom meetings for the best experience and to access the full functionality of the Zoom account provided by your Ohio State license.
Instructors
Is this your first semester?
Check out the Getting Started with Carmen for Instructors guide or attend a workshop. See below for helpful start-of-term reminders!
Why can't my students see my course in Carmen?
- Not generated? Be sure to generate your courses in Carmen early so students can prepare for the semester!
- Is everything published? Check the Student View to ensure your content is visible to students.
- Verify links and assignment dates are correct. If you have copied a previous course, these and other items may no longer be accurate.
- Want to hide some content until a later date or control who can see it? Check out more about module availability and locking.
Messaging your Students
To message students in Carmen, your course must be published. You can also send notifications to students using the Faculty Center roster.
Course Access
- If you need to add participants who will not be enrolled through the registrar’s system, you can manually add participants.
- Want to share your course with another instructor? Do not add users to past courses, instead share content with Forum Courses. See the adding users to an old course FAQ for additional information.
Course Content
- Copy course content into each section you are teaching.
- Set a course homepage. You might also want to set announcements to show on your homepage.
- Hide navigation links for tools you are not using.
- Check that your quizzes settings and points are correct.
- Publish course content:
- Modules.
- Pages, Assignments, and items within Modules.
- Publish your course.
Other Reminders
- Set up at least two ways to use BuckeyePass.
- Log in to CarmenZoom at carmenzoom.osu.edu to manage your meeting security settings and before joining or starting a meeting to ensure that you have full access to the functionality of the Zoom account provided by your Ohio State license.
Additional Resources
Browse our growing repository of teaching topics to explore best practices for planning your courses, choosing teaching strategies, supporting your students, and more.
Get Help
The IT Service Desk offers 24-hour support, seven days a week.
- Phone: 614-688-4357 (HELP)
- Email: ServiceDesk@osu.edu
- Self Service and Chat Support: go.osu.edu/IT
- Online support forms
In-person support is available on both Columbus and regional campuses.